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ABOUT US

Our Company Fashionroom was born in 2012. Its purpose, to serve everyone who loves fashion. With handpicked clothes, shoes and accessories from France and Italy we bring you the hottest trends and the most exclusive collections every season. We love fashion too so we make sure our collection is afforable yet exclusive enough to accomodate every sense of style. Our team works 24/7 to make online shopping an exquisite digital experience for you!

Feel free to contact us on social media or viber 6959997250

HOW TO PLACE AN ORDER

Placing an order at fashionroom.gr is easy, fast and pleasant! The easiest way to find a product is to search for the right product from the menu categories.

If you know exactly what you want, head straight to our SEARCH box and submit your keyword for example, black mini dress. Once you find what you want, add it to cart. You can review your cart at any moment by clicking on the CART section on the top right. When you're ready to complete your order,  click on the CHECKOUT button to submit your payment and personal information to complete the transaction. If at any time you have an issue with placing your order, don't hesitate to contact us at info@fashionroom.

Please not that for order placed for delivery after 10 days we implement a first-come-first-served policty and therefore, we cannot reserve or guarantee product availability in such cases. Can I order without an account To make things easier for you, we ask you that you create an account to shop. Don't worry though! It only takes a few seconds to sign in and you by doing so you also enjoy exclusive offers and other promotions send directly to your inbox!

If you still cannot or don't want to create an account you can always place an order by social (messanger,facebook,instagram) or viber , Mon-Fri 10am-6pm  Accepted Payments Cash On Delivery For orders where you pay with cash on delivery the extra cost is 3 euros. This form of payment is available only to residents of Greece and with cash payments only. Viva Payments You can also pay with a debit or credit cart through the VIVA Payments platform.

PLEASE NOTE: If you've placed an order in the past and have failed to receive or answer our calls/emails/delivery requests you will have to pay with a debit or credit card or through bank transfer for your order to come through our system.

RETURNS POLICY

You can get in touch with us regarding product returns at returns@fashionroom.gr, informing us of your intention to return purchased goods. 

Returns within Greece are free. You can return purchased goods within 14 days since the day of receiving your order.   If you live outside of abroad any return costs are handled by you. In case you purchase a product on sale we cannot refund you the money, you can only replace the purchased goods with a different product(s). Returns are also not acceptable for promotional goods (for example, BUY 1+GET 1 FREE, Get 1 Get 2 in Half Price etc.)

Please insert the receipt in the returned package with a note regarding the change you need, for example, a different size, color or a new product altogether. Once we receive your goods we will check them and ship the new goods of your choice. In case the new product’s cost exceeds your initial order’s price you’ll have to pay the additional cost along with 3€ as a pay-when-you-get-it fee.

Size changes, replacing with a different product  Returns for changes in sizes and replacements with different products, returns are free. For additional returns you are responsible for handling shipping costs. In case of a faulty product or a wrong size/print being shipped, we’ll replace it without any additional cost.   We make sure our products are checked prior to shipping for any faults to ensure you’re always pleased with your order. However, in the rare case you’ve received the wrong product or a faulty one we will replace it for free

Returns due to consumer’s own errors   In cases of consumers own mistake during the ordering process as in cases of not properly reading or understanding the product description or placing the wrong order, we do accept returns however the consumer is responsible for return costs.   Refunds   You can return your products through ΕΛΤΑcourier . Along with your parcel and the receipts you should include a note stating you wish for a money refund. To make refunds easy and fast please make sure you also include:

  • Bank Account Number
  • IBAN
  • Bank Name
  • Bank Account Holder’s Full Name

Refunds take approximately 7 days to complete. 

Please note that shipping costs and fees for paying with cash on delivery are not refunded. Refunds take place after we receive the returned goods or after the new products are send to you. We strongly recommend that you return your purchased goods through a courier company to avoid it being stolen, damaged or misplaced.   Refunds are only acceptable for purchases made in Greece and through ΕΛΤΑCourier .  Please consider the following regarding returns and refunds.

We only accept returns of products that haven’t been worn and have their labels still attached. Returned goods that seem worn, folded inside out, make-up stains are visible and so on won’t be accepted. You should take any necessary measures so as to ensure the returned goods arrive at an exceptional condition.   Our FUJIFILM instax camera comes with a 2-year product guarantee.   Please do not throw away the parcel receipt note until we’ve received your returned goods.   Non-replaceable, returnable products   Earrings,hair extensions, lingerie, socks and tights as well as makeup products cannot be returned. The same applies for electric appliances, the OPEN Back bra and our FUJI FILM instax cameras.   You can find all the courier details for making your return as soon as possible in the following link https://www.elta-courier.gr/network 

RETURNS ADDRESS: FASHIONROOM 0 Philadelphias P.C 55535, Pylaia ,Thessaloniki, GREECE

SHIPPING

DELIVERY

Delivery is free for Greece for all orders. If you choose to pay with cash on delivery then you will pay a fee of 3,00€. Delivery to Cyprus, the EU and other non-EU countries delivery is 19,90€ and only credit and debit card payments are accepted. Delivery Time We know the thrill of purchasing new clothes or shoes.

That's why we ship our orders on the next working day Courier. Before we ship your order we always call you to inform you of the dispatch. Orders placed on weekends and on public holidays are processed on Mondays. - For orders to be delivered in Thessaloniki, Attica and other regions in the country delivery takes up to 48 hours. For delivery on the Greek islands and hard-to-reach regions delivery might take up to 5 days. - Delivery to Cyprus takes 2 to 5 days. - Deliveries takes place between 9am to 7pm.

In case you're unavailable, couriers will attempt to deliver your parcel two more times. - If you're working, we advise that you set your work address as delivery address to ensure our courier can easily reach you throughout the day. - Please submit your mobile phone number to make sure we can reach you regarding any order issues. - In the case of product unavailability we will notify you to help you choose whether to proceed or cancel your order.

CAREERS

We love fashion! Do you?

Jobs

Fashion Photographer / Graphic Designer

If you're full of fresh, innovative ideas and have an eye for fashion we want you!Qualifications we're looking for

  • Love for creativity
  • Collaborative attitude
  • Photoshop and Lightroom skills
  • Excitement

Customer Service Support

We want the best possible customer support for ourselves and that's why we strive to do so for our own customers! Politeness, eagerness to solve problems and inquries and being organized are the three key skills we're looking for! Do you fit the bill? Send us your CV right away if the following apply to you!

  • Communication Skills
  • Computer Skills
  • English Language Proficiency
  • Management Skills
  • Collaboative Attitude

Send your CV to jobs@fashionroom.gr today!

AUTHENTICITY

At Fashionroom you'll discover 100% authentic products. Our collaboration with the official Greek distributors ensures we offer you genuine products that live up to your standards! Every product comes with a special authenticity label and is shipped sealed in its original packaging.